At this time, the practice is open for the usual trading hours, and appointments for all services are proceeding as planned.

If you suspect you could be affected by COVID-19 please call the NSW COVID-19 Health Information Line on 1800 020 080 or call the practice directly on 4655 6571.

As the COVID-19 situation continues to change, the safety of our patients and staff remains our first priority.

About Masks: If you have a cough or other flu like symptoms then you must wear a mask for the protections of others. Masks are now often available from your local pharmacy for about $1.50ea. Also don’t be alarmed if you see any team member of our staff wearing masks, which includes our receptionists, as the mask is mostly worn as a safeguard to protect the staff member from catching influenza or possibly COVID-19, so that we don’t get caught out having to self isolate at home.

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If you are seeking an appointment with any of our doctors, we invite you to please contact the practice on   (02) 4655 6571 to determine whether a telephone conference appointment would be suitable instead of a visit to the practice. Phone and video consultations continue to be covered by Medicare providing you have seen your doctor at the practice within the last 12 months and our staff will provide further advise at the time of booking your appointment.

As per the current health recommendations or additional policies implemented at the practice, we are implementing social distancing and additional infection control policies as follows:

• Additional cleaning and sanitising of our practice to prevent viral transmission
• Hand sanitiser is widely available at the reception desk and throughout the practice
• Removal of magazines and toys from our waiting room – we encourage you to bring your own reading material and avoid sharing them with other patients
• Removal of every 2^nd chair in the waiting room for creating social distancing
• Further distancing from the reception desk via placement of tables in front of the desk
• Segregation of all patients with flu like symptoms via entering through the back door of the practice and then asked to wait for the doctor from your own room. (Call us immediately when you get to the practice or ring the front doorbell found on the left side of the front door. We will then let you in through the back door of the practice.)

During your time in at the Practice, we ask that you help us maintain a sanitary environment by:

• Coughing and sneezing directly into your left elbow, or into a tissue which can be immediately disposed of
• Avoiding handshakes, and other unnecessary physical contact
• Inviting you to wash your hands at the practice
• Use the hand sanitiser as provided from the front desk
• Minimising the number of family members/friends that accompany you where possible. A support person during your consultation is always welcome, provided they are not unwell.

Due to the high transmission rate of COVID-19 and the seasonal influenza, we kindly ask that you directly call the practice to speak to our reception staff if you:

• Experience the onset of any flu-like symptoms (coughing, shortness of breath, muscular aches and pains, fever, shortness of breath, headache or sore throat)
• Have been in recent contact with someone who has tested positive for COVID-19
• Have recently returned from overseas travel

If you are unwell or have been asked to enter quarantine or self-isolation, we ask that you notify us immediately on (02) 4655 6571 so we can assist by rescheduling your appointment.

We will endeavour to keep you updated via our web page as the situation changes. Patients will be notified as soon as possible if there are any changes to our scheduling or services.  You may also call the practice directly on (02) 4655 6571.